This Refund and Cancellation Policy governs all bookings, cancellations, and adjustments related to the services offered by Pinhole Studio Pvt. Ltd. (“Company”, “we”, “our”, or “us”). By making a booking with us, you (“Client”, “you”, “your”, or “Booking Party”) agree to the terms outlined below.
Key Non-Negotiable Terms (Strictly Enforced – No Exceptions)
- Non-Refundable Advance Payment
- All booking advance payments are non-refundable under any circumstances.
- The advance may only be adjusted against a future booking made within 30 days of the original booking date. Beyond this period, the amount will lapse.
- 72-Hour Cancellation Rule
- Cancellations must be made at least 72 hours before the scheduled shoot.
- Cancellations within 72 hours of the shoot are strictly non-refundable and non-adjustable.
- Damages & Reset Liability
- The booking party is fully responsible for any damage to studio property, sets, or equipment.
- All sets must be restored to their original condition by 7:00 AM the following day or before the next scheduled shoot, whichever is earlier. Failure to comply will result in reset charges.
- Late Payment Penalties
- All invoices must be settled as per the agreed schedule.
- Delayed payments will incur 2% interest per week on the outstanding balance until cleared.
- The studio may withhold further bookings or services until all dues are paid.
- Jurisdiction & Governing Law
- This Policy is governed by the laws of India.
- All disputes shall fall under the exclusive jurisdiction of the courts of Delhi, India.
1. Booking Terms
- Any damage caused during the booking period will be the sole responsibility of the booking party, who must compensate for repair/replacement costs and loss of revenue due to downtime.
- The studio is not responsible for accidents, injuries, or damages caused by negligence, misuse, or external crew/equipment brought in by the client.
- While acoustically treated, rare external noise disturbances (e.g., traffic, construction, weather) may occur. The studio is not liable for such uncontrollable factors.
- Sets may be customized, but must be restored to original condition by 7:00 AM the following day or before the next shoot. Reset charges will apply if this is not honored.
- It is the booking party’s responsibility to secure adequate insurance coverage for crew, cast, equipment, and production activities. The studio does not provide external insurance.
- All booking parties must comply with safety, fire, and legal regulations. Non-compliance may result in immediate termination without refund.
- Late payments are subject to 2% weekly interest, and the studio reserves the right to suspend or deny future bookings until dues are cleared.
2. Cancellations
- All booking advances are strictly non-refundable.
- Cancellations will only be accepted if made at least 72 hours prior to the scheduled shoot.
- Cancellations within 72 hours are non-refundable and non-adjustable.
- The studio reserves the right to deny or cancel bookings if:
- False or misleading project details are provided.
- Safety, security, or compliance risks are identified.
- The booking party has outstanding dues from prior engagements.
- In such cases, no refunds will be issued, and the booking party may be held liable for any losses incurred by the studio.
3. Refunds & Rescheduling
- Refunds will not be issued.
- Adjustment Window: The booking amount can only be adjusted against a future booking scheduled within 30 days of the original booking. After this period, the amount will automatically lapse.
- Rescheduling, if permitted, will attract administrative/handling charges as determined by the studio.
- Any exceptional refunds approved by management in writing will be processed within 5–7 business days, after deduction of applicable gateway charges, administrative fees, or taxes.
- Force Majeure: In cases of natural calamities, government restrictions, or other uncontrollable events, refunds will not be issued. Bookings may only be rescheduled, subject to availability.
4. Jurisdiction & Governing Law
- This Policy, and all disputes arising out of or in connection with bookings, shall be governed by the laws of India.
- The courts of Delhi, India, shall have exclusive jurisdiction over all matters relating to bookings, cancellations, or refunds.
Pinhole Studio Pvt. Ltd.
Farm 57, Kapashera Estate,
New Delhi – 110097, India
pinholestudioindia@gmail.com
+91 99997 63457 / 85069 05757
printmart.noida@gmail.com. Press tab to insert.